| Here are some of the more common questions; just click on the click on the question for the answer. |
| Please call us if you need any other help or advice on 1800 468 722 |
|
| GOTRACK |
| |
| How often will the GPS system track or update information? |
| GOTRACK™ offers a flexible range of options according to your needs. Our standard rate of update for GOTRACK My Fleet and GOTRACK Guardian Pro is Three minutes. This can be upgraded to our Turn By Turn option which also updates each time the vehicle changes direction. |
| |
| |
| back to top |
| Are software updates included? |
| The GOTRACK software is upgraded on a regular basis. This is included in your monthly service fee. Some new features may be an optional extra. |
| |
| back to top |
| |
| Are firmware updates included? |
As newer firmware becomes available our system will automatically update your GOTRACK unit remotely |
| |
| back to top |
| |
| |
| Is the installation included in your price quote? |
| Because we recommend our certified installers install the GPS device, we typically include this cost in your price quote as an option. The install is a very crucial part of getting the results needed for vehicle tracking data and we would recommend this be professionally installed. |
| |
| |
| back to top |
| |
| What is the warranty on your equipment? |
| GOTRACK™ has a 2 year parts and labour warranty on all purchases. If you choose a lease rental option, the warranty period is for the duration of the rental period. |
| back to top |
| |
| |
| What is the length of your contract for airtime? |
| All GOTRACK units are subsidised to a very competitive price. The minimum contract period is 24 months |
| back to top |
| |
| |
| How will I be billed for airtime? |
| GOTRACK has two billing options; Monthly which is paid by direct debit. Invoices are sent via email. If a customer wishes to pay on invoice a surcharge of $5.00 per invoice will apply. Annual Payment a discount for annual payment plans is available. |
| back to top |
| |
| |
| What mapping do you use? |
| GOTRACK Partners with Navteq who are renowned for having the most up to date mapping in Australia. |
| back to top |
| |
| |
| Can the install be done at my business location? |
| Generally our installation service is carried out at your business premises. Depending on geographic locations you may be required to take your vehicle to our nearest certified installation centre. |
| back to top |
| |
| |
| How long does installation take? |
| Generally install would take around 90 minutes. |
| back to top |
| |
| Who will perform the installation? |
| Who Installs GOTRACK |
| We have a national network of certified installers who will install your new GOTRACK system |
| back to top |
| |
| |
| What happens when there is no mobile coverage in the area? |
| Not a problem. In the event that there is no mobile phone coverage, all GOTRACK units use a store and forward system. This means that all the data is with the unit it returns back in coverage. Data is then uploaded . |
| back to top |
| |
| |
| Are you selling me a new or refurbished GPS device? |
| GOTRACK is an extremely competitive proposition. All units are brand new and come with 24 months replacement/repair warranty. Many of our competitors will offer refurbished units with limited warranty in order to compete. |
| back to top |
| |
| |
| Will GOTRACK™ GPS Tracking work on a MAC?t14 |
| GOTRACK can be installed on as many computers including MAC with internet access as you wish provided MS Silverlight is installed. |
| back to top |
| |
| Can I have multiple users? |
| Yes, GOTRACK™ can have as many users as you need. Each user can be given their own rights and access levels. GOTRACK™ is also able to create user levels in a number of different languages |
| back to top |
| |
| |
| Can I allow my customers to see a specific vehicle? |
| With GOTRACK it is possible to provide customer with their very own login and access to 1 or more vehicles. |
| back to top |
| |
| |
| Can I interface GOTRACK™ with my own GIS system? |
| GOTRACK has it's own API which can provide your business with raw data. |
| back to top |
| |
| |
| How many vehicles can I track? |
| With GOTRACK is is possible to track an unlimited number of vehicles. Vehicles can be put in to any number of vehicle groups for easy identification. |
| back to top |
| |
| |
| How can I identify my customer sites? [t |
| With GOTRACK it is possible to enter up to 5000 geo-fences. Think of it as an electronic boundary around a site. |
| back to top |
| |
| |
| What happens if the power is cut to my vehicle?0[ |
| All products in the GOTRACK range come complete with battery back up. In addition an alert can be raised if power is lost. |
| back to top |
| |
| |
| Can I always get live tracking?t |
| Yes, provided there is GSM coverage. If your vehicle loses GSM coverage, GOTRACK™ will continue to collect data and upload it when back in range. If you need to ensure live coverage where there is no GSM system, you'll need to purchase GOTRACK My Fleet Global ™. This is an Iridium /GSM hybrid unit. |
| back to top |
| |
| |
| Are there any other costs? [top |
| GOTRACK™ is a fixed price system. The price includes all the GSM data, mapping and software you need. Only where the unit uses the Iridium Satellite network are any other costs involved. Our Iridium plan provides an allowance of 12,000b as part of the monthly service fee. A surcharge of $9.99 per 10KB is made thereafter. |
| back to top |
| |
| |
| How many computers can I have GOTRACK™ on? |
| GOTRACK can be installed on as many computers with internet access as you wish provided MS Silverlight is installed. |
| back to top |
| |
| |
| Do you provide any training? |
| GOTRACK™ provides a comprehensive tailored training program to support its product and to ensure that every customer gets the best return on their investment. Focus is directed on the features that are relative to the customer's needs and how best to use these features to provide customers with a high level of product knowledge. |
| back to top |
| |
| |
| What level of service to you offer? |
| Along with our leading 24 month replacement product warranty, our customer service team is available from 07.00 19.00 AWST. In addition we offer a 24/7 critical support cover. |
| back to top |
| |
| |
| Can GOTRACK monitor external devices? |
| GOTRACK can monitor up to 5 external devices via digital inputs in addition it is possible to remotely activate a further 4 devices with our digital outputs. As an option GOTRACK can also monitor temperature.(not available on Guardian Range) |
| back to top |
| |
| |
| How often does GOTRACK™ locate my vehicle? [top] |
| GOTRACK Has a number of plans to suit almost every budget. |
| Type of Update |
GOTRACK My Fleet Lite and GOTRACK Guardian |
GOTRACK My Fleet and GOTRACK Guardian Pro |
GOTRACK My Fleet Global |
Journey start/end |
Yes |
Yes |
Yes |
Events |
Yes |
Yes |
Yes |
Geo-fences entry/exit |
|
Yes |
Yes |
Timed Update |
|
3 minute |
3 Minute (definable on Iridium |
Turn by Turn |
|
Optional |
Optional |
|
| back to top |
| |
| |
What if I change my vehicle? |
| No problem. The GOTRACK™ unit can be moved from your old vehicle to your new vehicle for $250.00 + GST. |
| back to top |
| |
| |
| How accurate is the system? |
| GOTRACK™ uses the Global Positioning System (GPS) a group of 27 earth-orbiting satellites (24 in operation and three extras in case one fails); generally the location will be within 5 meters. |
| back to top |
| |
| |
| Are your products approved? |
| Yes, GOTRACK™ carries A-Tick Approval. |
| back to top |
| |
| |
| Can I conceal the device? |
| Yes; the GOTRACK™ unit is concealed within the vehicle. There are no external antennas to tamper with. Please remember that it is illegal in many States to track anyone without their knowledge. |
| back to top |
| |
| |
| Technology is moving so fast, if I install a vehicle tracking system will it soon be out of date? |
| GOTRACK™ is already at the forefront in offering benefit rich, low fixed price tracking technology. GOTRACK™ customers receive continual system enhancements and upgrades without charge. |
| back to top |
| |
| |
| I still need some help? |
| No problem - call free on 1800 468 722 (1800 GOTRACK) - we are here to help. |
| back to top |
| |
| |
| SPOT |
| How do I know if my SPOT is working? |
You will know if SPOT is working when the lights, OK and ON/OFF are blinking together, in unison. |
| back to top |
| |
| |
Can I receive notifications or messages on my SPOT Messenger? |
No. The SPOT Messenger is a one way communication device. SPOT notifies friends, family or an international emergency rescue coordination center with status messages based on situation and need. Ask for Help (or SPOT Assist), Alert S.O.S., Check-In/OK and Track Progress - all with the simple push of a button.
Before using your SPOT, you enter the content of these messages in an online account.
|
back to top |
| |
| |
What do the green blinking lights mean? |
When the lights blink in unison, the unit has a GPS fix. When they blink alternately, move a position with broader exposure to open sky. If you have had 180 degrees of open sky for 20 minutes or longer and your lights are blinking out of sync, your GPS chip may be defective.
|
| back to top |
| |
| |
How do I cancel my SPOT Service? |
To cancel your Service Plan, you must notify SPOT in writing within thirty (30) days of the end of your Service Plan’s Term. You must email your notice of cancellation to customer service@findmespot.com and provide your name, your address and the ESN from the SPOT for which you want to cancel service (located in the battery compartment, under the battery of your SPOT). You may call our customer service center at SPOT at 1-866-OK1-SPOT (651-7768) or from outside of North America:+1 (408) 933-4518 to cancel or if you have questions. You still must confirm in writing by sending an e-mail to customer service@findmespot.com |
| back to top |
| |
| |
What happens if my smartphone battery dies or I lose my smartphone? (SPOT Connect) |
| SPOT Connect has an on device SOS button for stand-alone emergency operation if you encounter a life-threatening emergency. |
| back to top |
| |
| |
Can the unit be plugged in to an external power source? |
No. The SPOT device operates with Energizer 1.5V non-rechargeable size AA lithium batteries. Any other brand of AA lithium will be rechargeable and high voltage, which will damage the unit. These are required due to this technology's unique ability to maintain a high cell volt throughout the life of the battery. Additional benefits are a larger operating temperature range, up to 8 times longer life than alkaline, an outstanding 15-year shelf life and a 30% weight reduction. |
| back to top |
| |
| |
How does SPOT adventures match photos to an adventure? |
| When you upload your photos, the camera time must be accurate. You will have the opportunity to manually correct the offset in time difference when you are creating your adventures |
| back to top |
| |
| |
Embedding a SPOT Shared page in your WebSite using an iframe |
IFrame (from "Inline Frame") is an HTML element which makes it possible to embed an HTML document inside another HTML document.
The size of the IFrame can be specified in the surrounding HTML page, so that the surrounding page can already be presented in the browser while the IFrame is still being loaded. The IFrame behaves much like an inline image and the user can scroll it out of view. On the other hand, the IFrame can contain its own scroll bar, independent of the surrounding page's scroll bar.
While regular frames are typically used to logically subdivide the content of one website, IFrames are more commonly used to insert content (for instance an advertisement) from another website into the current page.
Simply provide the url of your SPOT shared page as the src argument to the iframe element in your html page. The outer div element centers the iframe in the middle of the page. So for the example page the following lines were added. Be sure to use your own shared page link and not the one shown in this example.
<div style="text-align: center;">
<iframe
src="http://share.findmespot.com/shared/gogl.jsp?glId=0XapxKiqW4RCHYhVkaCBpaHT9cNMUcEdd" height="600" width="700">
</iframe>
</div>
Using an IFrame it is pretty easy to add the SPOT shared page inside one of your own website pages as the example html page shows.
|
| back to top |
| |
| |
| |
| Tramigo |
| |
How come there are no monthly fees? |
| Tramigo is easy to use since any mobile phone can be used to manage your vehicle - no special handset, web site, customer help desk, or 3rd party service is needed which also means no monthly service fees are required. This makes our product cheaper to use as well. The reason we can support a normal mobile phone, the one device most consumers already own, and not require additional costly infrastructure is due to our unique strategy of building the geographic data into the product. This is not easy to do, since quality geographic data is not readily available for most countries but we have evolved efficient techniques from our experience in some of the most difficult countries and developed the data in-house. Since the vehicle location is not stored on a 3rd party server our customers also maintain their privacy - an important consideration when selecting a tracking device. |
| back to top |
| |
| |
Will it work anywhere? |
| Provided there is mobile phone coverage and you have a valid SIM card, yes. |
| back to top |
| |
| |
Can I move it from from vehicle to vehicle? |
| Yes, the T22 Incar unit comes with a simple car kit. You can also use a cigar power supply. |
| back to top |
| |
| |
How long will the batteries last ? |
| One day with constant usage and weeks with limited activity. This is determined by how much time the unit is sleeping. |
| back to top |
| |
| |
What if I am outside GSM coverage area? |
| Your T22 will store up to 20 outgoing messages until it is connected to the GSM network. Incoming messages to your T22 are stored in the GSM network. |
| back to top |
| |
| |
What if I go inside a building and lose GPS signal? |
| Your T22 stores your location when you enter the building and once outside and moving it will start updating your location again. The same applies to tunnels. |
| back to top |
| |
| |
How I can add my own landmarks into T22? |
| There is an option in Manager to check your T22 for any new releases for your T22 |
| back to top |
| |
| |
How many vehicles can I add? |
| There is no limit set to the number of vehicles you can add, however you should limit the number of incoming SMS as the modem can only handle between 10-20 concurrent SMS before it will bog down. If setting automatic find reports, then space them out to reduce load on the modem. Also used the distance find to reduce the load when Tramigo’s are not moving. |
| back to top |
| |
| |
| |
| GOTRACK My View |
| |
Where does the unit get it's power? |
| The unit is powered from the cigar plug |
| back to top |
| |
| |
Does GOTRACK My View work on MAC's? |
| You can view the .MOV files on any media play, however the GOTRACK player will only work with PC as the software that powers the player is a .EXE |
| back to top |
| |
| |
Does it work at night? |
| GOTRACK My View will work with low light. |
| back to top |
| |
| |
How is the data stored ? |
| Data is stored on a micro SD card (not supplied) These can be purchased from GOTRACK. (if you are sourcing your own cards, please ensure they are class 6 or above) |
| back to top |
| |
| |
Can I add a monitor? |
| Yes, the unit has an AV out lead. Simply connect the unit to the AV input of your monitor. |
| back to top |
| |
| |
Can I adjust the resolution settings? |
| Yes, these can be set at:
1920 x 1080(30fps) 、1280 x 720(30fps)、848 x 480(60fps) |
| back to top |
| |
| |
Are there any ongoing costs? |
| No. |
| back to top |
| |
| |
Does it come with an SD Card? |
| No. These can be purchased from GOTRACK. (if you are sourcing your own cards, please ensure they are class 6 or above) |
| back to top |
| |
| |
How much can be recorded? |
 |
| back to top |
| |
| |
How can I save files from being overwritten? |
| Files can be saved in two ways. Manual Save: simply press the save button on unit. Auto Save: by setting the G-Sensor, the unit will automatically save a file in the event that the set levels are exceeded. |
| back to top |
| |
| |
Does it have GPS logging? |
| Yes, the unit will capture that GPS location, Time and Speed which is then replayed when using the software player provided. |
| back to top |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
